Knowledge Base

The Knowledge Base is a central repository for all the information your IntelliSync assistant needs to provide accurate and contextual responses. By properly managing your knowledge base, you can ensure your assistant delivers consistent and helpful information to your users.

Adding Content

There are several ways to import content into your knowledge base:

  • Direct Upload: Upload PDF files directly through the interface DOC, DOCX, TXT coming soon
  • URL Import: Import content from web pages by providing URLs
  • API Integration: Use our REST API to programmatically add content Coming Soon
  • Manual Entry: Create and edit content directly in the knowledge base editor

Each piece of content is automatically processed and indexed for optimal retrieval by your assistant.

Content Organization

Organize your knowledge base effectively using these features:

  • Collections: Group related content into collections for better management
  • Tags: Add metadata tags to improve searchability and categorization
  • Hierarchical Structure: Create parent-child relationships between content pieces
  • Custom Categories: Define your own organizational structure based on your needs

Pro Tip: Use a consistent naming convention for collections and tags to maintain clarity as your knowledge base grows.

Content Types

IntelliSync supports various content types to accommodate different information needs:

Documentation

  • API documentation
  • User guides
  • Technical specifications
  • Process documentation

Knowledge Articles

  • How-to guides
  • FAQs
  • Best practices
  • Troubleshooting guides

Search and Retrieval

Understanding how your assistant searches the knowledge base:

  • Semantic Search: Uses AI to understand the context and meaning of queries
  • Relevance Scoring: Ranks content based on relevance to the user's question
  • Context Window: Maintains conversation context for more accurate responses
  • Citation: Automatically cites sources when providing information

Note: The quality of search results depends heavily on how well your content is structured and tagged.

Maintenance

Regular maintenance ensures your knowledge base remains accurate and useful:

  • Content Review: Schedule regular reviews of existing content
  • Analytics: Monitor which content is most frequently accessed
  • Update Tracking: Keep track of when content was last updated
  • Quality Metrics: Track assistant response accuracy and user feedback

Set up automated notifications for content that needs review based on age or usage patterns.

Version Control Coming Soon

Version control features are currently in development. Soon you'll be able to track changes, manage versions, and collaborate on your knowledge base content more effectively.

A well-maintained knowledge base is crucial for your AI Assistant's performance. Regular updates, proper organization, and careful monitoring of content quality will ensure your assistant provides the most accurate and helpful responses to your users.

Need help? Contact our support team for guidance on optimizing your knowledge base.